The National Association of Telecoms Subscribers (NATCOMS) has criticized the Nigerian Communications Commission (NCC) for treating with laxity the prevention of customers from receiving unwanted calls and messages from telecoms operators.
Due to the increase of customers complaints to NATCOMS about receiving recurrent calls and text from their telecom providers, NATCOMS urged the NCC to take actions immediately.
Speaking with the Daily Times at the weekend, President, NATCOMS, Chief Adeolu Ogunbanjo, threatened to take legal actions against 9mobile and NCC if the situation does not change.
According to Ogunbanjo, the NCC is slow to act because it does not want to demoralize investors. “We are saying that we want more investments in Nigeria. If you start sanctioning every little thing, it may discourage investors”. He said.
“I have a case against 9mobile. It is on the increase. The NCC should start biting. Anyway, at the parliament, we are going to say a lot on this because for instance, even when I reported to NCC’s 622 which is a toll-free line, yes, 9mobile sent me a text that “yes, we’ve seen it, we’ve done this and that.
“However, they said it’s been done only for them to send me another text the third day. I will still go back to NCC so that NCC will go behind the door and sanction them”. Ogunbanjo said.
Responding to the issue, the Director of Publicity, NCC, Dr. Henry Nkemadu, denied that there has been an uprising of unsolicited calls and messages from network providers.
He, however, challenged the President of NATCOMS to back his claim with substantial proof.